Privacy Policy

Love Vlaanderen is a service of TTB Software Development B.V., located at Lagedijk 11A, 2064 KV Spaarndam, The Netherlands. Chamber of Commerce: 77669703. VAT number: NL861089364B01. For questions about this privacy policy, you can contact us at info@love-vlaanderen.be.

We collect the following personal data when you use our platform:

• Account data: name, email address, date of birth, gender and password (stored encrypted).
• Profile data: photos, descriptions, preferences, interests and location data that you enter yourself.
• Usage data: login times, interactions with other users, conversations and match history.
• Technical data: IP address, browser type, device information and cookies.
• Payment data: transaction information (the payment itself is processed by an external payment provider).

We process your personal data for the following purposes:

• Creating and managing your account.
• Offering matches based on your profile and preferences.
• Facilitating conversations and contacts between users.
• Improving our services and developing new features.
• Preventing fraud and ensuring safety on the platform.
• Complying with legal obligations.
• Sending service messages and, with your consent, marketing communications.

We process your data on the basis of:

• Performance of the contract: your data is needed to provide our services to you.
• Consent: for processing special personal data and for marketing communications.
• Legitimate interest: for improving our services, fraud prevention and security.
• Legal obligation: when we are obliged to retain or provide data.

We never sell your personal data to third parties. We only share your data with:

• Other users: your profile information and photos are shared with other users of the platform.
• Service providers: hosting providers, payment processors and email services that process data on our behalf.
• Authorities: when we are legally obliged to do so.

We do not retain your personal data longer than necessary. After deleting your account, your data will be permanently deleted within 30 days, unless we are legally obliged to retain certain data longer. Conversation history is retained for a maximum of 12 months after the last contact. Financial data is retained for 7 years in accordance with legal retention obligations.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. This includes encryption of data, access control and regular security audits.

We use cookies and similar technologies to operate the platform, store your preferences and analyse usage. You can manage your cookie preferences through your browser settings. Functional cookies are necessary for the operation of the platform.

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: you can request what data we hold about you.
• Right to rectification: you can have incorrect data corrected.
• Right to erasure: you can request deletion of your data.
• Right to restriction: you can have the processing of your data restricted.
• Right to data portability: you can receive your data in a common format.
• Right to object: you can object to the processing of your data.
• Right to withdraw consent: you can withdraw previously given consent at any time.

To exercise your rights, contact us at info@love-vlaanderen.be. We will respond to your request within 30 days. You also have the right to file a complaint with the Data Protection Authority in The Netherlands or Belgium.

We may update this privacy policy from time to time. Changes will be published on this page. In case of significant changes, we will notify you by email. We recommend checking this policy regularly.

Do you have questions about this privacy policy? Please contact us: